Every item in the shop is printed just for you when you order it, so our return policy looks a little different from a typical store. Here’s exactly what’s covered.
Damaged, defective, or misprinted items
If something arrives damaged, defective, or printed incorrectly, we’ll make it right with a free replacement or a full refund — no need to ship anything back. Just email us within 30 days of delivery with a photo of the issue and your order number, and we’ll take it from there.
Wrong or missing items
If we sent the wrong product, or something’s missing from your order, let us know within 30 days of delivery and we’ll get a replacement out to you at no cost.
Lost in transit
If tracking shows your order lost or stuck for an unreasonable amount of time, reach out and we’ll investigate with the carrier and get you a replacement or refund.
What isn’t covered
Because everything is made to order, we’re not able to offer returns, exchanges, or refunds for:
- Change of mind / buyer’s remorse
- Ordering the wrong size — check our Sizing Guide before you buy
- Ordering the wrong colour or style
How refunds work
Approved refunds are issued back to your original payment method and can take a few business days to appear on your statement, depending on your bank or card provider.
Got a problem with your order? Get in touch and we’ll sort it.